Ahmed Ibrahim Kassem
Retail sales associate
Profile summary
Experienced Fashion Retail Sales Professional with a strong track record of exceeding sales targets, building long-term client relationships, and delivering personalized service that drives loyalty and repeat business. Skilled in store operations, visual merchandising, CRM, and thriving in fast-paced, high-demand retail environments.
Key skills
Professional experience
•Managed daily store operations and staff scheduling. Oversaw business development and service quality. •Supervised inventory and supplier coordination. •Improved customer satisfaction through handling customer complaints and improved service standards •Trained and coached new team members, improving staff productivity and service quality.
- Managed daily store operations and staff scheduling.
- Oversaw business development and service quality.
- Supervised inventory and supplier coordination.
- Improved customer satisfaction through handling customer complaints and improved service standards
- Trained and coached new team members, improving staff productivity and service quality.
•Delivered high-quality customer service while consistently meeting and exceeding sales targets. •Provided styling advice and guided customers on trends, fits, and seasonal collections. •Executed visual merchandising updates to enhance product visibility and store presentation. •Supported stock management processes including replenishment, transfers, and back-store organization. •Collaborated with the team to achieve store KPIs through upselling and cross-selling.
- Delivered high-quality customer service while consistently meeting and exceeding sales targets.
- Provided styling advice and guided customers on trends, fits, and seasonal collections.
- Executed visual merchandising updates to enhance product visibility and store presentation.
- Supported stock management processes including replenishment, transfers, and back-store organization.
- Collaborated with the team to achieve store KPIs through upselling and cross-selling.
•Delivered excellent customer service and consistently exceeded sales targets •Provided styling recommendations that improved customer satisfaction and loyalty. •Supported customers across the sales floor and service areas for a smooth shopping experience. •Contributed to store profitability through high service standards and effective visual merchandising •Delivered confident product demonstrations, explaining technical features and benefits
- Delivered excellent customer service and consistently exceeded sales targets
- Provided styling recommendations that improved customer satisfaction and loyalty.
- Supported customers across the sales floor and service areas for a smooth shopping experience.
- Contributed to store profitability through high service standards and effective visual merchandising
- Delivered confident product demonstrations, explaining technical features and benefits
•Maintained strong product knowledge to maximize upselling and cross-selling •Replenished stock and organized store displays •Provided friendly and professional customer service on the sales floor. •Recommended complementary products to increase basket value.
- Maintained strong product knowledge to maximize upselling and cross-selling
- Replenished stock and organized store displays
- Provided friendly and professional customer service on the sales floor.
- Recommended complementary products to increase basket value.